You’re part of the management team at Mazor’s Deli, a local restaurant chain with five locations in the city. Each month, the management—everyone from the fi ve store managers up to the president/owner—has a luncheon meeting in which they discuss any issues that have arisen, the financial health of the business, progress on current initiatives, any ideas for creating new business, and various other topics. You think such meetings are a great idea, and you understand the advantages of face-to-face communication (especially in this company’s culture, which is close knit and family oriented)—but you wonder if these meetings are really worth the time and expense involved. You recently attended a Restaurant Managers Association meeting where you learned that many of your peers are conducting business meetings online. One online meeting technology you kept hearing about was (WebEx, GoToMeeting, Meeting Burner, or some other one—you choose). Curious, you checked out the product’s website, viewed the demo, and studied the fact sheet. You are thinking that this product just might be a viable alternative to Mazor’s monthly management meetings. To gather more facts before sharing your idea with your superiors, you decide to consult a person you met at the RMA meeting who seemed to know a lot about online conferencing and about the particular tool you’re interested in. Thinking carefully about what you’d like to learn about using this technology for meetings, prepare your questions in the form of an email of inquiry.

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You’re part of the management team at Mazor’s Deli, a local restaurant chain with five locations in the city. Each month, the management—everyone from the fi ve store managers up to the president/owner—has a luncheon meeting in which they discuss any issues that have arisen, the financial health of the business, progress on current initiatives, any ideas for creating new business, and various other topics. You think such meetings are a great idea, and you understand the advantages of face-to-face communication (especially in this company’s culture, which is close knit and family oriented)—but you wonder if these meetings are really worth the time and expense involved. You recently attended a Restaurant Managers Association meeting where you learned that many of your peers are conducting business meetings online. One online meeting technology you kept hearing about was (WebEx, GoToMeeting, Meeting Burner, or some other one—you choose). Curious, you checked out the product’s website, viewed the demo, and studied the fact sheet. You are thinking that this product just might be a viable alternative to Mazor’s monthly management meetings. To gather more facts before sharing your idea with your superiors, you decide to consult a person you met at the RMA meeting who seemed to know a lot about online conferencing and about the particular tool you’re interested in. Thinking carefully about what you’d like to learn about
using this technology for meetings, prepare your questions in the form of an email of inquiry.

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