Who are the stakeholders for Fairway Courier Services? How involved should Fairway’s customers be in system definition? As the business grows, who else might be potential stakeholders and interested in system functions?
EXPERT ANSWER
The stakeholders for Fairway Courier Services would be the company’s employees, the company’s clients, and the company’s shareholders.The level of involvement of Fairway’s customers in system definition would depend on the needs of the customer and the company. If the customer has specific requirements that need to be met, then they should be involved in the system definition process. However, if the customer is not concerned with the specifics of the system, then they can be less involved in the system definition process.As the business grows, other potential stakeholders might include the company’s suppliers, the company’s competitors, and the company’s customers.
Explanation:
People who work with Fairway Courier Services, people who use the firm’s services, and the stockholders of the company are all considered to be the company’s stakeholders. When an employee of Fairway Courier Services delivers an item to a customer, they are expected to do so in a timely and effective manner. This responsibility falls on the employee, not the customer. The customers of the company would put their trust in Fairway Courier Services to ensure that their packages would be delivered in a prompt and effective manner. The shareholders of the firm have an interest in the company’s potential to create profits as well as the company’s overall financial health. The degree to which Fairway’s customers are involved in the definition of the system will be determined by the requirements of both the client and the business. If the customer has certain needs that must be satisfied, then they need to be involved in the process of defining the system. On the other hand, if the customer is not interested with the particulars of the system, then they might have a less active role in the process of the system being defined. For instance, if a client is worried about how long it will take for their items to be delivered, then that consumer ought to be included in the process of defining the system so that their requirements can be satisfied. On the other hand, if the client is not concerned about how long it will take for their items to be delivered, they may have a less active role in the process of defining the system.
As the firm expands, there may be additional potential stakeholders, such as the company’s clients, its competitors, and the company’s suppliers. The ability of the firm to pay for the goods and services that they provide is something that the company’s vendors will be interested in. The capabilities of the company to deliver its packages in a prompt and effective manner would be something that the company’s rivals would be interested in knowing about. The capacity of the company to deliver its customers’ packages in a prompt and effective manner is something that the customers of the company are likely to be interested in.