Specifically, what should the Carters cover in their new employee orientation program and how should they convey this information? In the HR management course Jennifer took, the book suggested using a job instruction sheet to identify tasks performed by an employee. Should the Carter Cleaning Centers use a form like this for the counter person’s job? If so, what should the form look like, say, for a counter person? Which specific training techniques should Jennifer use to train her pressers, her cleaner/spotters, her managers, and her counter people? Why should these training techniques be used?

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Orientation should cover:

  • Employee benefits, Employee policies & their benefits information
  • Company hierarchy, details & structure
  • Regulations & Safety Measures
  • Facilities details

A successful orientation should accomplish number of things for new employees such as:

  • Make them feel welcome and facilitate them begin the method of changing into socialized into the firm’s ways in which of acting and doing things.
  • Help them perceive the organization and it’s culture.
  • Clarify what’s expected in terms of behavior and performance.


The students ought to allude to the area on the training needs of new employees. This segment examines an assignment examination frame, which incorporates: undertaking investigation record shape can likewise be utilized. It contains the accompanying data: task list; when and how frequently performed; amount, quality execution norms; conditions under which performed; abilities or information required; and where best learned


For the pressers and cleaner-spotters should be trained mistreatment On- the- job coaching : employment / Understudy Approach to supply them with the educational and sensible skills required for the duty

Managers should first receive job training:

Lectures: about the products and materials used,

And then with:

Management Games: to improve problem-solving skills, leadership, cooperation and planning.

Modeling technique: To analyze the behavior and take specific actions.

Counter staff should be given training:

– Lectures: to furnish them with the information about sort of clients and how to manage them fittingly.

-Job instruction: to provide stepwise, important points and basic training and soft skills.

-Behavior Modeling technique: to give the representatives relational abilities and information to have the capacity to manage distinctive sorts of clients.