Operational Management

1. How do Quality Control and Quality Assurance differ?2. Explain the meaning of this statement; You cannot inspect quality into product’s

3. Briefly comment on the following elements of TQM:a. Quality at sourceb. Benchmarking and continuous improvement 4. Employee empowerment is one of the concepts incorporated in TQM. Explain four ways in which teams of empowered employees are built in an organisation. 5. why does an organisation need to measure customer satisfaction? 6. Describe a quality …

1. How do Quality Control and Quality Assurance differ?2. Explain the meaning of this statement; You cannot inspect quality into product’s Read More »

You are an owner of a single server Burger Junction. The customers arrive at a mean rate of 5 customers per minute with a service rate/mean number of units served per time period of 7 customers serviced per minute. Compute for the six parameters of single channel model and conclude whether there is a need to add a server h

EXPERT ANSWER Rate of arrival= λ= 5 per minute Rate of service= μ= 7 per minute 1. Utilisation= λ/ μ= 71.4% 2. Probability the system is idle= 1- (λ/ μ)= 0.285 3. Average queue length= λ2/μ(μ-λ)= 52/7(7-5)= 1.785 customers 4. Average number of customers in the system= λ/(μ-λ)= 5/(7-5)= 2.5 customers 5. Average waiting time …

You are an owner of a single server Burger Junction. The customers arrive at a mean rate of 5 customers per minute with a service rate/mean number of units served per time period of 7 customers serviced per minute. Compute for the six parameters of single channel model and conclude whether there is a need to add a server h Read More »

In his new position at Hathaway Manufacturing, one of the first things Sandy Caldwell wanted to do was improve productivity through team- work at every level of the firm. As the new human resource manager for this plant, Sandy set out to change the culture to accommodate the team-based approach he had become so enthusiastic about in his most recent position.

Sandy started by installing the concept of team management at the highest level, to oversee the operations of the entire plant. The new management team consisted of manufacturing, distribu- tion, planning, technical, and human resource plant managers. To- gether they developed a new vision for the 500-employee facility, which they expressed in the simple phrase …

In his new position at Hathaway Manufacturing, one of the first things Sandy Caldwell wanted to do was improve productivity through team- work at every level of the firm. As the new human resource manager for this plant, Sandy set out to change the culture to accommodate the team-based approach he had become so enthusiastic about in his most recent position. Read More »

Kindly answer this question as soon as possible and explain with real life examples In marketing, the promotional mix describes a blend of promotional variables chosen by marketers to help a firm reach its goals. It has been identified as a subset of the marketing mix. Discuss the role of personal selling in the promotion mix. Name and describe different consumer sales promotion tools with real life examples. (07 Marks)

EXPERT ANSWER A promotion mix is a bunch of different marketing approaches that advertisers create to upgrade promotional endeavors and contact a more extensive crowd. The advertiser’s errand is to find the correct promotion mix for a specific brand. Developing a promotion mix requires abilities and involvement with marketing. Advertisers should finish different investigations and …

Kindly answer this question as soon as possible and explain with real life examples In marketing, the promotional mix describes a blend of promotional variables chosen by marketers to help a firm reach its goals. It has been identified as a subset of the marketing mix. Discuss the role of personal selling in the promotion mix. Name and describe different consumer sales promotion tools with real life examples. (07 Marks) Read More »

1.)Past records indicate that each of the 5 laser computer printers at the U.S. Department of Energy, in Washington, DC, needs repair after about 20 hours of use. Breakdowns have been determined to be Poisson distributed. The one technician on duty can service a printer in an average of 2 hours, following an exponential distribution. Printer downtime costs $120 per hour. Technicians are paid $25 per hour. Should the DOE hire a second technician?

2.)Joe Ferris is a stock trader on the floor of the New York Stock Exchange for the firm of Smith, Jones, Johnson, and Thomas, Inc. Stock transactions arrive at a mean rate of 20 per hour. Each order received by Joe requires an average of two minutes to process. A.)What is the mean service rate …

1.)Past records indicate that each of the 5 laser computer printers at the U.S. Department of Energy, in Washington, DC, needs repair after about 20 hours of use. Breakdowns have been determined to be Poisson distributed. The one technician on duty can service a printer in an average of 2 hours, following an exponential distribution. Printer downtime costs $120 per hour. Technicians are paid $25 per hour. Should the DOE hire a second technician? Read More »

develop a list of specific selection techniques that you would suggest your dean use to hire the next HR professor at your school. Explain why you chose each selection technique.

EXPERT ANSWER Selection of a HR Professor in the school needs to a special attention. This is because practical demonstration is needed by the professor all the time. HR Professor should have capability to handle students, Proper subject knowledge, how to act during the lectures (presentable), proactive, understandable, have patience etc. So, in order to …

develop a list of specific selection techniques that you would suggest your dean use to hire the next HR professor at your school. Explain why you chose each selection technique. Read More »

You are a marketing manager for a national movie theater chain. Give an example of data that your department could use for creating meaningful information. What type of information could that data produce?

EXPERT ANSWER Some of the example that marketing department could use for creating meaningful information, such as, –          Ticket sales based on individual theaters, –          Ticket sales based on city wise, advance ticket booking information, –          ticket sale through internet , –          movie theatre row wise ticket booking , –          frequent number of tickets booked …

You are a marketing manager for a national movie theater chain. Give an example of data that your department could use for creating meaningful information. What type of information could that data produce? Read More »

Case Study – FREE FLIGHTS PROMOTIONS ENDS IN DISASTER. The Hoover Company’s attempts to sell more vacuum cleaners by offering an incentive of free flights have become a legendary disaster in the field of sales promotions. An examination of the case is useful for highlighting some of the problems of planning, implementing, and monitoring sales promotions.

During the early 1990s, Hoover was faced with a period of economic recession in which discretionary expenditure on consumer durables was held back. In these conditions, most vacuum sales were replacements for worn out machines or first time buys for people setting up home. The challenge was to increase the sales of machines bought to …

Case Study – FREE FLIGHTS PROMOTIONS ENDS IN DISASTER. The Hoover Company’s attempts to sell more vacuum cleaners by offering an incentive of free flights have become a legendary disaster in the field of sales promotions. An examination of the case is useful for highlighting some of the problems of planning, implementing, and monitoring sales promotions. Read More »